Thumbtack Forums/Announcements
Welcome to Thumbtack Forums
Sander Daniels
posted this on August 26, 2010 03:50
We want Thumbtack to be perfect. We're not there yet, but we're working on it!
Read below for answers to commonly asked questions.
Want to request a feature? Go here to make your voice heard: http://support.thumbtack.com/forums/111994-feature-requests
Or contact us directly if you're having trouble, have a question, or are just feeling chatty. :)
Twitter: @thumbtack
Facebook: www.facebook.com/thumbtack
Email: support@thumbtack.com
Snail mail: 1001 Page Street, Suite #45, San Francisco, CA 94117
Comments
Thank you, Heather for your help. Karen Maria
i got a moving lead from my favorite web master heather youre fantastic !!!!! the lead you sent today hasnt even been on the page listings ! whats up with that? thats crazzzzy !!!!!!!! thanks again !
Thank a lot Heather ! I am getting work from Thumbtack, you are great....! i will tell my friends. thanks.
Dixita.
Thumbtack has been an "Excellent" addition to my company. Not even a day after creating my company profile, I got a lead, Thanks Thumbtack -Pensacola,Florida-
Homecolor Custom Painting (850)810-0262 or visit us @ http://www.Thumbtack.com/Homecolor
I agree with Marvin....The leads I get seem to have a bunch of hits before I even open them and the responses have been little to none. My company is one of the highest ranking companies on thumbtack in our area and we keep a very close eye on our e-mail. However, we have had people call us who saw us on thumbtack and even booked one job just to have it cancelled later, but we are definitely getting closer and have not lost faith in Thumbtack just yet.
i just wanted to say thank you for your help i'm bearly gettin to know how to use this but its very helpful i had some hits and hopefully i'll get buisness.
Heather, your sight is awesome and with your connects and links I do get work and you are very helpful. I hope I can prosper and keep work coming to me fluently in todays economy. Thanks again
Ernest
Mantruk
Thank you! I am a Professional Dog Trainer, and in my quest to find "what works", I simply searched for a dog trainer in Chicago and San Francisco. Along came this new, lovely "thing" called Thumbtack. I was skeptical at first, but love it! Easy to set up, and I asked a handful of clients to please post a testimonial to help me out.
Plus, you are:
I love to be part of a new, start-up company like Thumbtack, and looking forward to years of success with you!
Sincerely
Barb, the Dog Trainer
Thanks for the great feedback, everyone (Barb, Tony, Ernest, and others!).
We are really trying our best to be the best local services site out there. This includes not only treating our employees well, but also treating you guys well, making your site look great, and getting you some good jobs. We won't stop until we're the best around on all of those things.
We really draw inspiration from you and your amazing talents - we really love your kind words!
Thanks guys just put you on facebook for referrals, I have received jobs from this site better than my att website. Always like to use local business instead they seem to do better, Thanks for all you do.
Terri Clements Flawless Florida Cleaning LLC
Heather, I've gotten 2 "leads" from you guys. One was 20 miles outside my service area and one was for a service that's WAY different from what I do (and again, way outside my service area.)
What's up with that? How do you qualify your "leads"??????????
Hi Jeff,
Thanks for getting in touch.
First, we're not perfect. So it's very possible that you'll receive a lead that isn't perfect for you. The best we can suggest in those cases is to just ignore the lead, or rather click the button in the email that indicates that you're not interested.
And regarding the location issue - we base the leads off of the location settings in your account. So if you have chosen 'I will travel 40 miles', we will send you any leads that are within a 40 mile radius of the address we have on file for you. Maybe your radius is set too high?
Hope this helps, Jeff.
~Heather
How do I edit my pictures (or any of my profile data)?
I've searched and searched.
Thanks,
Brad
Hi Brad,
Sorry it's not more obvious!
First, login to your account by going here: www.thumbtack.com/login
Then go to your dashboard: http://www.thumbtack.com/profile/dashboard
Then click 'Edit listing' under 'Manage your listing' on the right side of the page.
That should show you all the options to edit your profile.
Hope this helps!
~Heather
I have had 3 or 4 contacts from Thumbtack and never got the first call or email or any thing back from any customer the only thing I got was a email from Thumbtack saying they got the money
Hi Nicholas, sorry to hear about that!
I see you already sent an email to us about this, and that we already refunded the payment on these jobs within 45 minutes of receiving your email.
Again, sorry you didn't receive a response to these, and I hope we can bring you some good work in the future!
Sander
Co-Founder, Thumbtack.com
Hi Anya,
I just took a look at your account, and it looks like you're getting about the same number of leads now as you were previously.
Sorry it sounds like the ones recently haven't been working out very well. Do you know about our refund policy?
We have worked hard to establish a generous refund policy for bad leads.
We will fully refund your payment - no questions asked - if you don't hear from the potential customer within a week after sending your message, if you learn that they never intended to have the job done by anyone, or if you learn that the job was done by someone outside of Thumbtack.
We would never keep a charge on a job that turned out to be a bogus lead.
Hope this helps, Anya.
Thanks!
Sander
Co-Founder, Thumbtack