Sometimes service professionals find that their photos on their Thumbtack profile have large black borders, or are cropped strangely. Here is some information to help you out with these issues and to help you make your photos look great on your profile.

There are three kinds of photos related to your Thumbtack profile: 1. your profile photo (which appears near your name in the upper right of your profile), and 2. your service pictures (which appear prominently in the center of your profile, in slide show format).

1. Profile photos

For profile photos, our system makes them square, and they will appear at 50x50 pixels or 100x100 pixels. If your photo is getting cropped strangely, it's because we are automatically cropping it to make it square. If you don't like how your profile photo appears - unfortunately you will need to find a way to crop it square in a way that you think is acceptable. You can probably do this pretty easily with a basic photo editor on your computer (like Windows Paint). We just don't have the capability at the moment to do it another way.

2. Service pictures

Service pictures on our site are 580x380 pixels.

If the picture is landscape orientation, first we scale down the picture to the proper resolution, then we crop off edges of the picture.

If the picture is portrait orientation, first we scale the height to 380 pixels, then we show black borders on the right and left edges of the picture.

Finally, please note that at no point will we pixelate images and stretch them out to a size that is too big for them. If a picture is smaller than the size we are looking for, we just fill in the borders with black and keep the picture looking good.

Our engineers and designers have found that these are the best rules for the majority of our users. Sorry if these rules don't work perfectly for your situation. Hopefully we have provided enough information to help you make your pictures look as good as possible for display on your profile to your customers.

Thanks!